Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Items damaged due to misuse or negligence
- Items without original packaging
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we'll replace it at no extra charge. Please contact us within 7 days of receiving your order.
How to Start a Return
To initiate a return, please contact us at Silver60i@vigil-corp.net with your order number and reason for return. We'll guide you through the process.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.